Health and Performance Management
Unlock deep performances intelligence to act sustainably for healthier infrastructure and services’ delighting outcomes
Understand and act in advance to avoid quality issues while reducing operational costs. Discover how Avanseus applies AI and ML to predict technology infrastructure and services behaviours.
Improve your technology infrastructure and Services’ Health and Performances via Key Applications
Detect any performance degradation at such an early stage that it will not be perceived by users. Combined with real time Root Cause Analysis it enables accurate corrective actions. Dynamic thresholds and automated learning in the AI engine keeps the anomaly detection effective over time.
Performance degradation prediction
Accurately predict KPIs future behaviours, highlighting when and where a performance degradation will happen. Cross domain KPIs correlations, configurable granularity and combination with real time Root Cause Analysis make your restoring action identification and planning effective.
Enterprise Customers Experience Forecast
Translate customer expectation in Key Quality & Performance Indicators based on customer feedbacks, proactively control them with Anomaly Detection and Degradation Prediction, provide resolution suggestions with Root Cause Analysis. It will avoid or limit the impact on enterprise users with business benefits and reputation.
Lifetime Extension Prediction
Act at the time when a degradation is negligible or not impacting the delivered service/application: it will reduce Hardware failures and damages with a strongly positive impact on maintenance and repair & return costs, it will reduce your technology infrastructure lifetime.
Avanseus Health and Performance Benefits
Improve Customer Satisfaction
Prevent Performance degradation and reduce quality degradation time for customer satisfaction and loyalty
- Performance and quality KPIs level
- NPS Level
- Mean Time to Resolution reduction
- Customer Complains reduction
- Churn reduction
Performance Management Cost reduction
Reduce the time, the effort and the number of highly skilled technicians
- Number of technician
- Number of highly skilled engineers
- Number of managed elements per engineer increase
- Mean time to Resolution reduction
Service Uptime Improvement
Detecting and resolve issues before they happen for service uptime increase
- Network Uptime increase
- High priority service impacting tickets number reduction
- NPS increase
Honour and excel in the SLA fulfilment with your customers
- SLA fulfilment
- SLA breaches reduction
- Amount of penalties reduction
Repair and return cost reduction
Reduce your technology infrastructure incidents with a positive impact on Repair & Return costs
- Number of R&R ticket reduction
- Yearly R&R cost reduction
- Equipment Lifetime extension
- Overall Equipment Effectiveness (OEE) increase